FAQ

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• Are the meals freezable?

Of course!​

• When is payment required?

Full Payment is required when order is submitted

• Does a food waiver have to be completed each time a meal prep order is placed?

No, only the first time then it is kept on file

• How long does it take to receive an order?

Once an order is submitted, it takes two days, not including the day of ordering.

• ​The website will not allow me to checkout, I get an error message.​

Please ensure your cart has a balance. If the total is $0 it will not allow you to check out.

• When ordering sweets, is a food waiver required?

A food waiver is not needed for sweets

• How does the late fee work?

If you schedule a pickup time and you are more than 10 minutes late, you will be charged a $15 late fee. If you refuse to pay the fee, you will not receive your order. 

• If unsatisfied, are there any refunds, returns or exchanges?

Due to the nature of business, no refunds, returns or exchanges will be allowed. All sales are final.

• What happens if enough meals are not selected for a meal deal?

You will be charged individually for each meal, which is more expensive than choosing a meal deal.

• What if more options are wanted than required for meal deals?

There will be an additional $4 charge to each meal. For example, 14 meals will be $210 instead of $154.​

• ​Does cutlery come with my meal?

Yes, each meal has a set of cutlery that is included with your purchase.​

• Is same day delivery available?

Depending on the volume of the order and time of submission, the order may be eligible.

• Can you resuse containers?

Yes, however, an inspection for quality and sanitation will be required upon next purchase. In addition, your name will be written on your containers to ensure it is returned specifically to you. Once they are worn out, they will be replaced free of charge.​