FAQ

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• Are the meals freezable?

Of course!​

• When is payment required?

Full Payment is required when order is submitted

• Does a food waiver have to be completed each time a meal prep order is placed?

No, only the first time then it is kept on file

• How long does it take to receive an order?

Once an order is submitted, it takes two days, not including the day of ordering.

• ​The website will not allow me to checkout, I get an error message.​

Please ensure your cart has a balance. If the total is $0 it will not allow you to check out.

• When ordering sweets, is a food waiver required?

A food waiver is not needed for sweets

• How does the late fee work?

If you schedule a pickup time and you are more than 10 minutes late, you will be charged a $15 late fee. If you refuse to pay the fee, you will not receive your order. 

• If unsatisfied, are there any refunds, returns or exchanges?

Due to the nature of business, no refunds, returns or exchanges will be allowed. All sales are final.

• What happens if enough meals are not selected for a meal deal?

You will be charged individually for each meal.

• What if more options are wanted than required for meal deals?

There will be an additional $4 charge to each meal. For example, 14 meals will be $210 instead of $154.​

• ​Does cutlery come with my meal?

Yes, each meal has a set of cutlery that is included with your purchase.​

• Is same day delivery available?

Depending on the volume of the order and time of submission, the order may be eligible.

• How can I get my meals directly to my door if my delivery requires stairs/elevator?

A $10 fee will be added to you total to fulfill your request.​