FAQ
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Are the meals freezable?
Of course!
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When is payment required?
Full Payment is required when order is submitted
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Does a food waiver have to be completed each time a meal prep order is placed?
No, only the first time then it is kept on file
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How long does it take to receive an order?
Once an order is submitted, it takes two days, not including the day of ordering.
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The website will not allow me to checkout, I get an error message.
Please ensure your cart has a balance. If the total is $0 it will not allow you to check out.
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When ordering sweets, is a food waiver required?
A food waiver is not needed for sweets
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How does the late fee work?
If you schedule a pickup time and you are more than 10 minutes late, you will be charged a $15 late fee. If you refuse to pay the fee, you will not receive your order.
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If unsatisfied, are there any refunds, returns or exchanges?
Due to the nature of business, no refunds, returns or exchanges will be allowed. All sales are final.
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What happens if enough meals are not selected for a meal deal?
You will be charged individually for each meal.
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What if more options are wanted than required for meal deals?
There will be an additional $4 charge to each meal. For example, 14 meals will be $210 instead of $154.
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Does cutlery come with my meal?
Yes, each meal has a set of cutlery that is included with your purchase.
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Is same day delivery available?
Depending on the volume of the order and time of submission, the order may be eligible.
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How can I get my meals directly to my door if my delivery requires stairs/elevator?
A $10 fee will be added to you total to fulfill your request.