FAQ

 

  • Are the meals freezable?

Of course!​

  • When is payment required?

Full Payment is required when order is submitted

  • Does a food waiver have to be completed each time a meal prep order is placed?

No, only the first time then it is kept on file

  • How long does it take to receive an order?

Once an order is submitted, it takes two days, not including the day of ordering.

  • The website will not allow me to checkout, I get an error message.​

Please ensure your cart has a balance. If the total is $0 it will not allow you to check out.

  • When ordering sweets, is a food waiver required?

A food waiver is not needed for sweets

  • How does the late fee work?

If you schedule a pickup time and you are more than 10 minutes late, you will be charged a $15 late fee. If you refuse to pay the fee, you will not receive your order. 

  • If unsatisfied, are there any refunds, returns or exchanges?

Due to the nature of business, no refunds, returns or exchanges will be allowed. All sales are final.

  • What happens if enough meals are not selected for a meal deal?

You will be charged individually for each meal.

  • What if more options are wanted than required for meal deals?

There will be an additional $4 charge to each meal. For example, 14 meals will be $210 instead of $154.

  • ​Does cutlery come with my meal?

Yes, each meal has a set of cutlery that is included with your purchase.

  • Is same day delivery available?

Depending on the volume of the order and time of submission, the order may be eligible.

  • How can I get my meals directly to my door if my delivery requires stairs/elevator?

A $10 fee will be added to you total to fulfill your request.

©2019 Meals By Mac